Increasing tax collection through an integrated tech solution
Increasing tax collection through integrated tech solution
Growth partner & situation
State General Directorate of Revenue in charge of the collection and strict surveillance of all provincial public income and responsible for the perception of all fiscal taxes.
The Revenue website is currently used by both big taxpayers and other taxpayers. However, some of the current services used by the big ones didn’t have a personalized solution affecting their performance.
Challenging Problems
Personalized services were to be provided through other channels.
The taxpayers could avoid identifying themselves as big ones and skip duty payments.
The behavior of some taxpayers was unknown and could require special treatment due to the volume of taxes they contribute.
A single process was available for both small and large taxpayers, which could make the process difficult for larger payers.
Great opportunities
Identify special segment.
Big taxpayers to improve collection.
Optimized payment processes for big taxpayers.
Customized services and assistance.
Large payments eased.
Funds flow and interaction.
Improve collection through small improvements.
Improve collection through small improvements.
Our Solution
Big taxpayers’ identification and optimized payment system.
Includes analytics so that the government knows the share of the taxpayer as a user and cross transactions.
Detects large taxpayers that had not been detected before.
Generates KPIs that measure the level of satisfaction and functionality, taking the taxpayer's experience as input.
Provides taxpayer behavior reports.
Powerful technology stack
Backend
Angular
REST Services
Java | Spring Boot
Message Queue
Amazon SQS
File Storage
Amazon S3
Database
Oracle | Docker
Builds & Deploys
OpenShift
Scenario Automation
Cypress
Optimized business outcomes
Based on users behavior and volume of contributions, our growth partner was able to identify a new group of taxpayers belonging to the segment of large taxpayers.
Collection was increased with less effort.