4.30 hours to 14 minutes processing time on tax payment platform
4.30 hours to 14 minutes processing time on tax payment platform
Growth Partner & Situation
State General Directorate of Revenue in charge of the collection and strict surveillance of all provincial public income and responsible for the perception of all fiscal taxes. This institution partnered with us to modify the way in which the Sellos Tax is collected.
The Sellos Tax is a provincial tax that is paid for the acts, contracts, instruments and operations of economic value in the Province. It represents 4% of the total income and it is showing great growth in recent years (24% YoY growth).
This tax was withheld from taxpayers by a Withholding and Collection agent.
Sellos withholding agents download a Win 32 app on their local computers with a single registered user to then process a file with all the transactions of their clients in which the due withholding was made.
This App should be configured by the user according to current regulations and under his responsibility and be submitted to the national collection entity which processes and then sends the details to the provincial collection entity as well as the money collected.
Industry segment: Retail.
Solution segment: Subscription eCommerce.
Challenging problems
Not portable, only available around Windows 32. (System developed more than 10 years ago) and requires end user configuration to operate.
Confusing process: it requires calculating the biweekly payments, depositing them and then making an affidavit that justifies them.
Not an integrated process: it requires human intervention as an interface between the different systems and it lacks an interface for integration with other systems.
Compatibility difficulties with new versions of Windows 10 and 11.
Information and collection requires an intermediate national entity for its management.
More than 4 hours for processing the first file.
The big challenge
There are 360 Sellos withholding agents that settle the withheld taxes on the due date.
This could generate a large traffic on servers: each Sellos agent currently presents approximately 70mb files with 500,000 records.
Agile Solutions
A WEB solution was designed and developed under client infrastructure conditions and UX according to their suggestions, having a Front in AWS and the backend in their local servers with a local Oracle database (client operation).
The functions were not only made available for use from the front-end but also as a set of Web Services for integration with other retention agent systems.
Optimized business outcomes
From 4.30 hours of processing to 14 minutes for the same scenario.
processing time
Some highlights
The entire process can be completed without having to interact with other systems.
Time-saving automation of reconciliation between paid and filed taxes.
Time and cost savings thanks to direct allocation to the customer's means of payment.
The tax payer has now the ability to resume the process at the previously done step, enabling the possibility to complete it at different times.